POPIA Privacy Policy

Last updated: 21 September 2026

1. About This Policy

DigiStar (“DigiStar”, “we”, “us” or “our”) is a creative design studio based in Cape Town, South Africa. We respect your privacy and take the protection of your personal information seriously.

This policy explains how we collect, use, store and share your personal information when you visit digistar.co.za (the “Website”), contact us or use our services. It is written to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using the Website or giving us your personal information, you agree to this policy. If you do not agree, please do not use the Website or submit your information.

2. Who Is Responsible for Your Information

DigiStar is the “responsible party” under POPIA, which means we decide why and how your personal information is processed.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details: your name, email address, phone number and business name.
  • Enquiry and project information: details you give us in contact forms, emails, messages, briefs and quotes.
  • Booking information: details you provide when you request a call-back or consultation.
  • Billing information: details needed to invoice you and keep financial records.
  • Marketing preferences: your email address and whether you have subscribed to our newsletter or updates.
  • Technical information: your IP address, browser type, device, pages visited and how you use the Website, collected through cookies and similar technologies.

We do not knowingly collect special personal information (such as health, religious or biometric information), and we ask that you do not send it to us.

4. How We Collect Your Information

  • Directly from you, when you complete a form, email us, call us or message us.
  • Automatically, when you browse the Website, through cookies and analytics tools.
  • From publicly available sources or referrals, where relevant to a project or enquiry.

5. Why We Use Your Information

We process personal information only for specific, lawful purposes, including:

  • Responding to your enquiries and providing quotes.
  • Delivering the services you have engaged us for.
  • Managing accounts, invoicing and payments.
  • Communicating with you about your project.
  • Sending newsletters or updates, where you have given consent or where the law allows.
  • Improving the Website, our services and your experience.
  • Keeping the Website secure and preventing spam and fraud.
  • Meeting our legal and regulatory obligations.

Our legal grounds

Under POPIA we rely on one or more of the following: your consent; the need to perform a contract with you or take steps at your request; compliance with a legal obligation; and our legitimate interests (or those of a third party), provided they do not unfairly affect your rights.

6. Who We Share Your Information With

We do not sell your personal information. We may share it only where necessary with:

  • Service providers (operators) who help us run our business, such as website hosting, email and newsletter platforms, analytics, spam protection and accounting tools. They may only process your information on our instructions and under appropriate security and confidentiality obligations.
  • Professional advisers, such as accountants and legal advisers.
  • Authorities, where required by law, regulation or a court order.

7. Transfers Outside South Africa

Some of our service providers may store or process information in other countries. Where we transfer personal information outside South Africa, we do so only where the recipient is subject to laws, binding rules or an agreement that provides an adequate level of protection, or where POPIA otherwise permits the transfer.

8. Cookies and Analytics

Our Website uses cookies, which are small text files stored on your device. We use them to make the Website work properly, remember your preferences, understand how visitors use the Website and improve it.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works. Where we use non-essential cookies, we ask for your consent through our cookie notice.

9. Direct Marketing

We will send you marketing communications only if you have consented, or where POPIA and the Consumer Protection Act allow it (for example, to existing clients about similar services). Every marketing email includes an unsubscribe link, and you can also opt out at any time by contacting us.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access and unlawful processing. These include secure hosting, access controls, up-to-date software and limiting access to people who need it.

No method of transmission or storage is completely secure. If a security compromise affects your personal information, we will notify you and the Information Regulator where required by POPIA.

11. How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law, for example, tax and accounting records. When we no longer need it, we delete or de-identify it securely.

12. Your Rights Under POPIA

As a data subject, you have the right to:

  • Ask whether we hold personal information about you and request access to it.
  • Ask us to correct or update information that is inaccurate, incomplete or out of date.
  • Ask us to delete or destroy information we are no longer entitled to keep.
  • Object to the processing of your information, including for direct marketing.
  • Withdraw your consent at any time, where processing is based on consent.
  • Lodge a complaint with the Information Regulator.

To exercise any of these rights, email us at digistarcreative@icloud.com. We may need to verify your identity first, and we will respond within a reasonable time.

Information Regulator (South Africa)

If you are unhappy with how we handle your information, you may complain to the Information Regulator at inforegulator.org.za or by email at complaints.IR@justice.gov.za. We would appreciate the chance to resolve your concern first.

13. Children

Our Website and services are not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

14. Links to Other Websites

The Website may link to other websites. We are not responsible for their privacy practices or content, and we encourage you to read their privacy policies.

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date at the top. If we make significant changes, we will take reasonable steps to let you know.

16. Contact Us

For any privacy questions or requests, please contact us:

See also our Terms and Conditions.